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BROADBAND FAQ
Is this service is really free
of charge to me?
We simply provide impartial advice to the Irish consumer on all rates
currently on offer from the numerous telephone and broadband companies
operating in the Irish market. There is absolutely no charge made to
you, that’s guaranteed!
How can I be sure that TrySwitch are trustworthy?
In most cases the data we use to calculate your results is provided directly by the telephone companies. We monitor all suppliers continually and update our database to ensure our results are comprehensive and accurate. All of the companies we deal with are reputable and regulated to ensure you receive the highest standard of service.
We assure all users of this website that we will not use your personal details for cold-calling purposes or share them with third parties. TrySwitch.ie is a secure site trustworthy site.
Why should I compare service
providers?
The rates on offer from one telephone company may be an excellent choice for one
person but may not be the best for you. Most telephone companies charge
different prices at different times of the day for local, national,
international and mobile calls. Pricing structure varies and this can make it
difficult for you to work out which supplier offers you the best deal. We do
that for you.
By comparing what's on offer from all of the service providers based on how you
make your telephone calls, We guarantee that we will find you the very best
value for your money.
Is broadband available in my area?
There are a number of broadband service providers operating in Ireland. Broadband coverage will vary depending on where you live / work. Check with your Internet Service Provider (ISP) to check if broadband is available in your area.
How long does it take to get connected?
Once you have made the necessary arrangements with your service provider, getting broadband installed can take just a few hours.
Will I need to get a second phone line?
No. Broadband offers an internet connection through your current phone line.
Will I need to pay a connection charge?
Some ISPs charge to set up your internet connection. The set-up fee covers configuring your computer for internet connection. A registered technician may be required to install additional equipment or you may be able to install this yourself. Check with your ISP to find out what installation options are available.
Factors to consider
when choosing your broadband provider:
Internet Usage
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What kind of tasks will you be carrying out using the internet?
e.g.: downloading large music and video files, simply sending text emails
etc…
Each time you read an email, view a web page or listen to a music file on
the internet you are downloading data. Each time you send an email or search
for a web page, you are uploading data. The way you use the internet will
determine which type of broadband account is best suited to your needs.
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‘Download Limit’
This is essentially a cap on the amount of material you can download
from the internet per month. Some broadband providers include a
‘download limit’ in their contracts and charge an additional fee for any
downloads over your specified limit. The download limit is determined by
the plan you sign up for.
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Broadband Customer Support Issues
When choosing a broadband service provider, we advise customers to
consider the following factors with regard to customer support:
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If you are using a PC from home, most broadband
companies will offer you customer support. Most companies also provide
support to MAC users, however please note not all companies offer this
service. Only the minority of broadband providers supply support to
users of Linux systems. We advise that if you are using either MAC or
Linux systems to please check with your service provider before you
sign-up for their broadband package.
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Will your provider offer 24 hour customer service
or will you have to pay a call-out charge? Some companies do not
charge for call-outs. Some charge a local fee while others can charge quite high
prices. Some companies offer online support, where they will deal with
your query by email.
Many companies offer support via telephone. You should find out if
they are available for support from 9am – 5pm only or 24 hours a day?
What are their charges for the telephone call? Prices can range from
free calls to local rate, national rate or up to 50c per minute.
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Fine print
We always advise that you read the fine print on any contract before
signing for the following:
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Are there any special terms and conditions?
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Will you need any additional equipment to use their
service?
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Can you switch between different tariff options?
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What security options are available?
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What services are available in terms of parental
control?
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